Help & Policies

Frequently Asked Questions

Everything you need to know about our commissioning process, 50% deposits, delivery timelines, and copyright.

Process & Delivery

Typically, creating a custom personalized illustration takes between 5 to 7 business days from the moment specifications and reference photos are confirmed and advance payment is received. During peak holiday seasons or for complex multi-character wedding projects, timeline may extend to 10-14 days. If you have an urgent date, let us know and we'll do our best to accommodate rush requests.

Still Have Questions About Your Commission?

We are delighted to guide you through frame choices, group compositions, and rush delivery options.

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